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How to Handle Missing Tour Operator Configuration in Gaia

Understanding the Notification

When you receive a notification similar to:

Following TO XXX is not configured on YY Gaia

  • XXX represents the Tour Operator's three-letter code.
  • YY represents the customer code.

This notification indicates that a configuration for the specified Tour Operator (XXX) is currently missing on the YY Gaia instance. This configuration needs to be added.

Steps to Add Missing Configuration

1. Add Configuration to Gaia Repository

Add the necessary configuration to the Gaia repository:

  • Location: /apps/qc/gaia/conf/
  • File Name: YYprodchannels.yml

Within this file, add the Tour Operator's three-letter code along with any specific configurations required. For example, for TO Portal Tour Operators, you might need to disable unnecessary checks.

2. Manually Add Configuration to Gaia Instance

Since the notification is real-time and Gaia instances are not updated with versioned releases, the configuration also needs to be added manually to the running Gaia instance.

  1. Access the specific Gaia instance.
    • Credentials for Gaia instances can be found in BW.
  2. Add the Tour Operator's three-letter code and any specific configurations, following the same pattern as described in Step 1.